Desktop Support Technician

The Desktop Support Technician’s role is to support and maintain organizational computer systems, desktops, and peripherals. The responsibilities include installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via ticket system) in a timely and accurate manner and provide end-user assistance where required.

Responsibilities:

• Troubleshoot and solve problems reported by users.
• Troubleshoot hardware, software and network issues.
• Provide remote support for any technical issues.
• Administer desktop computer hardware and systems (CentOS 7, MacOS 10/11, Windows 10), security updates and patches.
• Maintain user accounts on all systems.
• Create and maintain related documentation.
• Monitor and improve the system’s performance.
• Install floating and local license keys.
• Maintaining inventories of hardware and software.
• Collaborate with Technology team members to ensure efficient operation of the organization’s desktop computing environment.
• If necessary, liaise with third-party support and PC equipment vendors.
• Maintain system configuration via a version control system.

• Good verbal communication skills in English. German is a plus.
• Technically curious and detail-oriented.
• Familiarity with troubleshooting hardware and software on desktops and laptops is required.
• Must be enthusiastic and focused with a ‘can do’ attitude.
• Great communication and problem solving skills.
• Ability to work well within a team.
• Highly self-motivated and directed.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Strong customer service orientation.
• EU citizenship or an existing German work permit.

What we offer:

• A friendly work environment. 
• A chance to work with an experienced team with diverse qualifications. 
• Experience working with cutting edge technology.